HP HP2-B25 Dumps
Exam: HP LaserJet Solutions
HP HP2-B25 Exam Tutorial
Question No : 1
You are applying the troubleshooting methodology to help you resolve an issue with a
LaserJet printer. You have specified and analyzed the symptom. What should you do next?
A. Determine the possible causes.
B. Develop a solution path.
C. Identify a possible solution.
D. Prioritize possible causes.
Question No : 2
Certpaper.com has a LaserJet 1010 printer which is working fine with a standalone
Windows 2000 Professional system connected to a USB port. The customer has a
requirement to print an important job from a standalone system having a Windows NT 4.0
System. The customer is unable to find the drivers for Windows NT 4.0, and notices that
the Windows NT 4.0 system is unable to detect the printer. What should you advise the
customer regarding the issue?
A. Windows NT4.0 does not support USB.
B. The USB Port of the printer is not compatible with the PC USB port.
C. The USB port on the Windows NT 4.0 system is faulty.
D. The customer needs to install the drivers from the HPdrivers website first, and then connect the printer.
Question No : 3
What is the first phase of Troubleshooting Methodology?
A. using gathered information to determine the problem cause
B. define the symptom
C. prioritize probable causes
D. develop a solution path
Question No : 4
Certpaper.com has a LaserJet 4000 printer. He wants to configure the alerts option to help
him be aware of printer functionality when he is in a different location. How can this be
A. this cannot be done, remote monitoring of functionality is not possible
B. this cannot be done, errors can only be checked through the control panel
C. the alerts can be configured from the Embedded Web Server, it will trigger an email about any printer issues
D. the alerts can be configured from WebJetAdmin, and it will trigger an email about any printer issues
Question No : 5
A customer calls and reports receiving the message: 13.02.00 JAMS IN DOOR. She does
not see any paper in the paper path. What should you do first to help the customer clean
A. Ask the customer to open the right door to see if there is a paper jam.
B. Determine if the product has a c-path or an repair the jam accordingly.
C. Ask the customer if they have been using supported media in Tray 1.
D. Check the User Guide or Service Manual for information on clearing the jam.
Question No : 6
Certpaper.com is experiencing an issue with their Color LaserJet 3700 printer. The black
color is faded or missing. What are two ways you could resolve the issue? Select TWO.
A. the ITB needs to be replaced
B. the HVPS needs to be replaced
C. the K-Clutch needs to be replaced
D. the toner needs to be replaced
Question No : 7
Certpaper.com has a LaserJet 4345 MFP printer, and wants to configure the 'Send To
Folder' option. He has an expired version of Digital Sending Software. How can the
customer configure the 'Send To Folder' option?
A. the printer driver
B. EWS (Embedded Web Server)
C. WJA (Web Jet Administrator)
D. the control panel
Question No : 8
Which statement is true about an error condition of 80.X that is displayed in the control
A. This is an I/O error. Check for a loose I/O cable.
B. This is a general error indicating that preventative maintenance is required to maintain proper printer functionality.
C. This is a main motor failure indicating that the motor or DC power supply may need to be replaced.
D. This is a fuser error. Power the printer off and reseat the fuser to see if this corrects the problem.
Question No : 9
What color gamut is used in the color printing process?
Question No : 10
You have completed a repair on a LaserJet printer. After testing and verifying the solution,
you have determined that the issue is a result of the customers implementation of the
printer. What will your next step be?
A. Advise the customer that the service call will be billable.
B. Politely recommend changes in the printer's use or maintenance to the customer that may prevent future failures.
C. Advise your sales department to contact the customer to resolve this situation.
D. Provide the customer with informational white papers explaining the issues.
Question No : 11
What is one difference between a serial port and a parallel port?
A. Using a serial port and cables tends to be more expensive than using a parallel port and cables.
B. Serial ports send eight bits of data over multiple wires simultaneously, while parallel ports send one bit at a time.
C. Parallel cables tend to be much longer than serial cables.
D. Parallel ports send eight bits of data over multiple wires simultaneously, while serial ports send one bit at a time.
Question No : 12
You arrive at a customer location and inspect a LaserJet printer. The display is blank and
no motors or fans are running. What should you do first to isolate the cause of this failure?
A. Inspect for a loose I/O or internal cable connection.
B. Test the main fan to ensure thermal tolerances are within specifications.
C. Check physical power plug connections.
D. Inspect power supply fuse continuity.
Question No : 13
Image Formation in an HP LaserJet printer is a six-step process. What is the first step in
D. drum cleaning
Question No : 14
A jam code can locate a jam, and often identify the cause of the jams. What does the code
read in the paper path?
Question No : 15
A paper jam has occurred between the registration assembly and the fusing assembly.
Which error would most likely appear on the printer control panel?
Question No : 16
A customer needs assistance performing printer roller maintenance. What should you do?
A. Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure
B. Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure
C. Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
D. Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
Question No : 17
In comparing Vector graphics to Raster graphics, which statements describe Vector
graphics? Select THREE.
A. used in CAD software
B. difficult to resize
C. can be scaled without sacrificing quality
D. treats lines, arcs and circles as individual objects
E. results in relatively large files
F. resolution is fixed regardless of the capacity of the output device
Question No : 18
Your customer might need to add additional memory to the formatter when regularly
printing images such as complex graphics or two-sided PostScript documents. What are
important considerations when adding memory? (Select two.)
A. After installing additional DIMMs, you should initialize by performing a Cold Reset procedure.
B. The same or faster speed memory should always be used.
C. The DIMM in slot 4 should never be replaced. It is the Firmware DIMM.
D. Static discharge can cause damage that may not be immediately apparent.
E. Memory types should never be mixed (for example EDO with SDRAM).
Question No : 19
What is an operating system?
A. the software that controls device functions and configuration options
B. the interface between the printing application and the printer driver
C. the interface between the printer and a printer driver
Question No : 20
Which menu option allows the Windows operating system to view and update installed
A. Print Queue
B. Troubleshooting Tools
C. Device Manager
D. Printer Sharing