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HP HP2-B25 Dumps

HP LaserJet Solutions
HP LaserJet Solutions

Questions & Answers for HP HP2-B25

Showing 1-15 of 98 Questions

Question #1

You are applying the troubleshooting methodology to help you resolve an issue with a
LaserJet printer. You have specified and analyzed the symptom. What should you do next?

A. Determine the possible causes.

B. Develop a solution path.

C. Identify a possible solution.

D. Prioritize possible causes.

Question #2 has a LaserJet 1010 printer which is working fine with a standalone
Windows 2000 Professional system connected to a USB port. The customer has a
requirement to print an important job from a standalone system having a Windows NT 4.0
System. The customer is unable to find the drivers for Windows NT 4.0, and notices that
the Windows NT 4.0 system is unable to detect the printer. What should you advise the
customer regarding the issue?

A. Windows NT4.0 does not support USB.

B. The USB Port of the printer is not compatible with the PC USB port.

C. The USB port on the Windows NT 4.0 system is faulty.

D. The customer needs to install the drivers from the HPdrivers website first, and then connect the printer.

Question #3

What is the first phase of Troubleshooting Methodology?

A. using gathered information to determine the problem cause

B. define the symptom

C. prioritize probable causes

D. develop a solution path

Question #4 has a LaserJet 4000 printer. He wants to configure the alerts option to help
him be aware of printer functionality when he is in a different location. How can this be

A. this cannot be done, remote monitoring of functionality is not possible

B. this cannot be done, errors can only be checked through the control panel

C. the alerts can be configured from the Embedded Web Server, it will trigger an email about any printer issues

D. the alerts can be configured from WebJetAdmin, and it will trigger an email about any printer issues

Question #5

A customer calls and reports receiving the message: 13.02.00 JAMS IN DOOR. She does
not see any paper in the paper path. What should you do first to help the customer clean
the jam?

A. Ask the customer to open the right door to see if there is a paper jam.

B. Determine if the product has a c-path or an repair the jam accordingly.

C. Ask the customer if they have been using supported media in Tray 1.

D. Check the User Guide or Service Manual for information on clearing the jam.

Question #6 is experiencing an issue with their Color LaserJet 3700 printer. The black
color is faded or missing. What are two ways you could resolve the issue? Select TWO.

A. the ITB needs to be replaced

B. the HVPS needs to be replaced

C. the K-Clutch needs to be replaced

D. the toner needs to be replaced

Question #7 has a LaserJet 4345 MFP printer, and wants to configure the 'Send To
Folder' option. He has an expired version of Digital Sending Software. How can the
customer configure the 'Send To Folder' option?

A. the printer driver

B. EWS (Embedded Web Server)

C. WJA (Web Jet Administrator)

D. the control panel

Question #8

Which statement is true about an error condition of 80.X that is displayed in the control

A. This is an I/O error. Check for a loose I/O cable.

B. This is a general error indicating that preventative maintenance is required to maintain proper printer functionality.

C. This is a main motor failure indicating that the motor or DC power supply may need to be replaced.

D. This is a fuser error. Power the printer off and reseat the fuser to see if this corrects the problem.

Question #9

What color gamut is used in the color printing process?


B. Intensity



Question #10

You have completed a repair on a LaserJet printer. After testing and verifying the solution,
you have determined that the issue is a result of the customers implementation of the
printer. What will your next step be?

A. Advise the customer that the service call will be billable.

B. Politely recommend changes in the printer's use or maintenance to the customer that may prevent future failures.

C. Advise your sales department to contact the customer to resolve this situation.

D. Provide the customer with informational white papers explaining the issues.

Question #11

What is one difference between a serial port and a parallel port?

A. Using a serial port and cables tends to be more expensive than using a parallel port and cables.

B. Serial ports send eight bits of data over multiple wires simultaneously, while parallel ports send one bit at a time.

C. Parallel cables tend to be much longer than serial cables.

D. Parallel ports send eight bits of data over multiple wires simultaneously, while serial ports send one bit at a time.

Question #12

You arrive at a customer location and inspect a LaserJet printer. The display is blank and
no motors or fans are running. What should you do first to isolate the cause of this failure?

A. Inspect for a loose I/O or internal cable connection.

B. Test the main fan to ensure thermal tolerances are within specifications.

C. Check physical power plug connections.

D. Inspect power supply fuse continuity.

Question #13

Image Formation in an HP LaserJet printer is a six-step process. What is the first step in
the process?

A. Writing

B. Charge

C. Developing

D. drum cleaning

E. Transferring

Question #14

A jam code can locate a jam, and often identify the cause of the jams. What does the code
read in the paper path?

A. sensors

B. trays

C. flags

D. rollers

Question #15

A paper jam has occurred between the registration assembly and the fusing assembly.
Which error would most likely appear on the printer control panel?

A. 13.X

B. 50.X

C. 41.X

D. 79.X